Userology vs Conveo – Which AI‑Moderated UX Research Platform Wins in 2025?
In the fast-evolving world of AI-moderated UX research, two platforms dominate many shortlists: Conveo and Userology. Conveo touts lightning-fast, large-sample video and voice interviews in 50+ languages. Userology goes deeper—adding prototype vision, native mobile testing, and 180-language reach while still running studies at scale.
1. Moderation Technology: The AI Brains
Great AI moderators flex from exploratory interviews to structured usability tasks—without bias or fatigue.
Moderator tech determines how well a platform can adapt, probe and observe. Vision-aware models reveal UI pain points that pure conversation engines miss.
| Aspect | Userology | Conveo |
|---|---|---|
| AI Model | Agentic (Proprietary LLM + CV fusion for UX flows) | Multimodal LLM dialogue engine (voice + video) |
| Parallel Sessions | 10 000 + auto-scaling | 1 000 + (hundreds typical) |
| Device Support – Web (desktop + mobile) | ✅ | ✅ |
| Device Support – Native iOS/Android apps | ✅ | ❌ |
| Task Support | Q&A, full task flows, dynamic follow-ups & think-aloud nudges | Voice/video Q&A; concept upload; no live task tracking |
Pick Userology if your studies involve prototypes, live UIs or mobile apps. Conveo is fine for pure conversation-led insight at survey scale.
2. Research-Method Coverage: From Concepts to Clickstreams
A single platform that spans interviews, tasks and longitudinal work saves tooling costs and keeps datasets consistent.
Coverage breadth defines whether teams can answer quick marketing questions and deep UX inquiries without juggling products.
| Aspect | Userology | Conveo |
|---|---|---|
| 1-on-1 AI-moderated interviews | Yes – natural, open-mic voice with adaptive probing | Yes – voice & video, multilingual |
| Prototype / UI usability testing | Vision-aware agent recognises on-screen elements and asks targeted task questions | Accepts clickable mockups; no vision follow-up |
| Live product & mobile-app testing | ✅ | ❌ |
| Concept & ad-idea testing | Supported; vision cues for richer qual + quant insight | Supported (respondent reacts to upload or screen-share) |
| Mixed-method (qual + quant) studies | Qualitative probes + task metrics (clicks, SUS/NPS) in one run | Qualitative Q&A only; no task metrics |
| Diary / longitudinal studies | ✅ | ❌ |
| Tree-testing & card-sorting | ✅ | ❌ |
| Rapid unmoderated clickstream tasks | ✅ | ❌ |
Userology wins for mixed-method UX depth. Conveo excels at large-scale concept or message testing.
3. Participant Experience: Natural, Mobile-First, Global
A frictionless participant flow produces richer stories. Both tools ditch human scheduling, but <strong>Userology</strong> adds native mobile comfort and longer sessions.
Participants should forget about the tech and focus on the product. Native, open-mic voice + localisation helps.
| Aspect | Userology | Conveo |
|---|---|---|
| Interaction Modes | Natural voice and video web call | Voice or text chat |
| Mobile Coverage | ✅ Web + App Store / Play Store apps | ✅ Mobile-first web (no native app) |
| Language Reach | 180 + live languages | 50 + languages |
| Max Session Duration | Up to 120 min | 15–60 min typical |
Need deep 60-120 min usability runs or mobile-only flows? Choose Userology. Fast 15-30 min concept chats? Conveo suffices.
4. AI Quality & Bias Control
Depth and neutrality build trust. Conveo links every insight to source clips; Userology layers UX-specific guardrails to keep sessions on-task and bias-free.
For broad consumer insights, Conveo's AI is excellent. For design-level nuance and bias-controlled usability questioning, Userology leads.
5. Reporting & Insight Delivery
Instant reports are useful only when they're trusted and actionable.
Both tools auto-synthesize interviews within minutes, but UX-specific tagging and stakeholder-ready exports differ.
| Aspect | Userology | Conveo |
|---|---|---|
| Turnaround | Minutes + live clip stream | Minutes after study close |
| UX Tags | Task success, SUS, NPS, smart themes | Generic themes |
| Export Options | Slack, Jira, PDF, CSV, PPT | Slack, PDF, PPT |
Choose Userology if you need UX metrics (task success, severity) alongside themes. Conveo is fine for high-level narratives.
6. Synthetic Users: Stress-Test Your Guide
Synthetic runs help refine discussion guides before spending real incentives.
Use Userology if you want a quick 'dry-run' to catch confusing questions before recruiting humans.
7. Security & Compliance
Enterprise buyers demand rigorous controls.
Both vendors encrypt data at-rest and in-transit. Certifications, SSO and data-residency options differ.
| Aspect | Userology | Conveo |
|---|---|---|
| Certifications | SOC 2 Type II, ISO 27001, GDPR, HIPAA | SOC 2 in progress, GDPR-ready |
| SSO / IAM | ✅ Okta, Azure AD, Google SSO | Email/password; SSO roadmap |
| Data Residency | EU & US regions selectable | Unspecified |
| Encryption | In-transit & at-rest (AES-256) | In-transit & at-rest |
If SOC 2 Type II, ISO 27001 and region-specific hosting are table-stakes, Userology is ready out-of-the-box. Conveo lists 'industry-leading security' but has not yet published audit reports.
8. Panels & Recruiting Speed
Faster, better-targeted recruiting accelerates iteration cycles.
Integrated panels and smart screeners shrink days of logistics to minutes.
| Aspect | Userology | Conveo |
|---|---|---|
| Participant Pool | 10 M + via multiple partners | 3 M + via Respondent integration |
| Screener Depth | Advanced logic, attention checks | Basic survey logic |
| Time to First Recruit | ≈ 6 minutes | ≈ 15 minutes |
| Niche B2B Fulfilment | ✅ Within 72 hours | Partial (case-by-case) |
Need niche B2B or global consumers fast? Userology has the volume and logic to deliver in under an hour.
9. Pricing & Accessibility
Transparent pricing lowers risk and speeds adoption.
Teams wanting full-function pilot access with native mobile testing should start on Userology's free trial. Conveo's free tier is great for quick proof-of-concept interviews but lacks deep UX tasks.
10. Support, Community & SLAs
Responsive support and a learning community accelerate ROI.
If your team needs guided onboarding, near-real-time help and a UX research community, Userology is the safer bet.
Conclusion: Which Platform Fits Your Roadmap?
- For large-sample concept or brand interviews and a generous free tier, Conveo is attractive.
- For deep UX testing, prototype vision, mobile-app flows, 180-language coverage and industry-leading support, Userology remains the most complete Conveo alternative.
With context-aware moderation, native mobile testing and the market's broadest language reach, Userology turns hypotheses into validated product decisions faster than any AI-moderated tool in 2025.